Sustainable City solutions can become an essential element of the development of contemporary urban communities. This development path can also provide opportunities for organisations operating in cities and metropolises. An inherent feature of the organisation which a city constitutes is that it enables the people who make it up to cooperate. Climate packages, including the Green Deal and Fit for 55, are implemented in Europe, while in Poland decarbonisation processes are underway. The main challenges in this area include, on the one hand, a search for savings of energy consumed, and, on the other hand, a reduction in pollution resulting from the use of transport or heat or energy sources. Cities and metropolises will become green only when they manage to cope with these problems. The article aims at showing various facets of sustainable smart city management. With relations, information and knowledge gaining importance as the key organisational resource, cities have become, as organisations, an essential element of contemporary societies and organisations. In recent times, the harmful emissions from heating installations have drawn the attention of the public opinion in Poland. Polish municipalities distribute heat which mostly comes from local, most often district heating systems where energy is generated on a wide scale from coal combustion. This study compares the results of an air quality survey and those of a case study to assess the potential for the implementation of an automated heat control system in cities. On the basis of solutions implemented in the Warsaw Metropolis, the possibility of their implementation in the Upper Silesian (GZM) and Poznań Metropolises, too, was also assessed. Throughout Poland, there is a large potential for the application of innovative smart technologies in district heating systems to reduce the levels of harmful emissions. These reductions, which are still possible, could translate into a significant improvement in the attractiveness and competitiveness of municipalities. Finally, practical recommendations are being provided.