LAPSE:2019.0547
Published Article
LAPSE:2019.0547
A Systems Engineering Approach to Performance-Based Maintenance Services Design
May 16, 2019
Traditionally, industrial services have been mainly transaction-based, i.e., the equipment user pays the service provider for getting a job done or providing assistance and support for equipment operations. Recently, a trend has emerged of increasing the relational perspective of these services, which are becoming more oriented towards customer value and service performance levels. Among these emergent industrial services, performance-based services represent an opportunity for equipment manufacturers to transform their service offerings towards more relational and customer-oriented services. The purpose of this work is to study the design of a generic performance-based maintenance service under a novel perspective given by systems engineering. This paper is intended to serve as a starting point to fully understand this type of services and to develop a method that can support equipment manufacturers who wish to advance their service offerings.
Record ID
Keywords
IDEF0, industrial services, maintenance services, outcome-based services, performance-based services, systems engineering
Subject
Suggested Citation
Holgado M. A Systems Engineering Approach to Performance-Based Maintenance Services Design. (2019). LAPSE:2019.0547
Author Affiliations
Journal Name
Processes
Volume
7
Issue
2
Article Number
E59
Year
2019
Publication Date
2019-01-23
Published Version
ISSN
2227-9717
Version Comments
Original Submission
Other Meta
PII: pr7020059, Publication Type: Journal Article
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Published Article
LAPSE:2019.0547
This Record
External Link
doi:10.3390/pr7020059
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529
Version History
[v1] (Original Submission)
May 16, 2019
Verified by curator on
May 16, 2019
This Version Number
v1
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This Version
URL Here
https://psecommunity.org/LAPSE:2019.0547
Original Submitter
Calvin Tsay
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