LAPSE:2023.34438
Published Article
LAPSE:2023.34438
Enhancing User Experiences with Cloud Computing via Improving Utilitarian and Hedonic Factors
Juthamon Sithipolvanichgul, Charlie Chen, Judy Land, Peter Ractham
April 26, 2023
This study provides insights into the initial and post-adoption of cloud computing services by integrating information technology adoption, social influence, trust, security, and information systems quality theories. Social influence, hedonicity, and automaticity are hedonic predictors of user satisfaction with cloud computing services. Perceived risks, trust in the provider, and system quality are utilitarian predictors of user satisfaction with cloud computing services. The Partial Least Squares (PLS) was employed to test eight hypotheses on the causal relationships between the variables. Six out of eight hypotheses were supported. Hedonic factors appear to have more influence than the utilitarian factor of increasing user satisfaction with cloud computing services in the school setting. The findings lead to both theoretical and practical implications for improving the initial and post-adoption of cloud computing services.
Keywords
cloud computing, hedonic factors, perceived risk, user experiences, utilitarian factors
Suggested Citation
Sithipolvanichgul J, Chen C, Land J, Ractham P. Enhancing User Experiences with Cloud Computing via Improving Utilitarian and Hedonic Factors. (2023). LAPSE:2023.34438
Author Affiliations
Sithipolvanichgul J: Accounting Department, Thammasat Business School, Thammasat University, 2 Phra Chan Alley, Phra Borom Maha Ratchawang, Phra Nakhon, Bangkok 10200, Thailand [ORCID]
Chen C: Department of Computer Information Systems, Appalachian State University, 287 Rivers St, Boone, NC 28608, USA
Land J: Accounting Department, North Carolina Central University, 1801 Fayetteville St, Durham, NC 27707, USA
Ractham P: Centre of Excellence in Operations and Information Management, Thammasat Business School, 2 Phra Chan Alley, Phra Borom Maha Ratchawang, Phra Nakhon, Bangkok 10200, Thailand
Journal Name
Energies
Volume
14
Issue
7
First Page
1822
Year
2021
Publication Date
2021-03-25
Published Version
ISSN
1996-1073
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Original Submission
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PII: en14071822, Publication Type: Journal Article
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LAPSE:2023.34438
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doi:10.3390/en14071822
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Apr 26, 2023
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CC BY 4.0
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Apr 26, 2023
 
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