LAPSE:2019.0547
Published Article
LAPSE:2019.0547
A Systems Engineering Approach to Performance-Based Maintenance Services Design
May 16, 2019
Traditionally, industrial services have been mainly transaction-based, i.e., the equipment user pays the service provider for getting a job done or providing assistance and support for equipment operations. Recently, a trend has emerged of increasing the relational perspective of these services, which are becoming more oriented towards customer value and service performance levels. Among these emergent industrial services, performance-based services represent an opportunity for equipment manufacturers to transform their service offerings towards more relational and customer-oriented services. The purpose of this work is to study the design of a generic performance-based maintenance service under a novel perspective given by systems engineering. This paper is intended to serve as a starting point to fully understand this type of services and to develop a method that can support equipment manufacturers who wish to advance their service offerings.
Keywords
IDEF0, industrial services, maintenance services, outcome-based services, performance-based services, systems engineering
Suggested Citation
Holgado M. A Systems Engineering Approach to Performance-Based Maintenance Services Design. (2019). LAPSE:2019.0547
Author Affiliations
Holgado M: Department of Management, University of Sussex Business School, Brighton BN1 9SL, UK [ORCID]
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Journal Name
Processes
Volume
7
Issue
2
Article Number
E59
Year
2019
Publication Date
2019-01-23
Published Version
ISSN
2227-9717
Version Comments
Original Submission
Other Meta
PII: pr7020059, Publication Type: Journal Article
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LAPSE:2019.0547
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doi:10.3390/pr7020059
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May 16, 2019
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CC BY 4.0
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[v1] (Original Submission)
May 16, 2019
 
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May 16, 2019
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https://psecommunity.org/LAPSE:2019.0547
 
Original Submitter
Calvin Tsay
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